List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions. |
1. | Assess and calculate cost of services. | 1.1. | Client is contacted and work site is assessed, as required, according to company procedures. |
| 1.2. | Client and work site details and cleaning requirements are noted and client record is created according to company requirements. |
| 1.3. | Human resource requirements and product and costing information are sourced, selected and interpreted according to company requirements. |
| 1.4. | Costs, taxes and profit margin are calculated according to company requirements. |
| | 1.5. | Calculations are checked, and detailed and legible records of methods of calculations are kept, according to company requirements. |
2. | Provide quotation to client. | 2.1. | Accurate details of cost of service and conditions and limitations of quotation are included in quotations according to company requirements. |
| 2.2. | Quotations are provided to client according to company requirements. |
| 2.3. | Options, with secondary quotations, are offered according to company requirements. |
| 2.4. | Details of quotations are recorded accurately and legibly and retained on file according to company requirements. |
3. | Respond to request for variation of existing contract. | 3.1. | Client request for variation is handled by authorised person as determined by company requirements. |
| 3.2. | Requests are assessed according to company requirements. |
| 3.3. | Accurate costing is prepared and quotation for requested changes is provided according to company requirements. |
| 3.4. | Client record is updated and details of quotation are recorded according to company requirements. |
A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.
The person must also:
prepare a quotation for cleaning services for two different new work sites, where each quotation must:
comply with company requirements
reflect company policies and procedures
present service offer, costing and conditions, and limitations of the quotation
respond to two different requests for variations to existing contracts for cleaning services.
A person demonstrating competency in this unit must demonstrate knowledge of:
consumer protection issues and fair trading and trade practices requirements relating to cleaning operations
contractual requirements, including processes for handling and responding to requests to vary contracts
company processes and procedures, including those relating to:
client records
environmental protection procedures
health and safety procedures
purchasing policy and processes
reporting procedures
key requirements of legislation, regulations, codes of practice and industry advisory standards relating to providing quotations for cleaning services, including:
chemical controls
chemical registers and manifests
energy conservation
environmental protection
privacy
public health
water conservation
work health and safety (WHS)
mathematical methods for calculating costs, taxes and profit margins
product and service knowledge, including:
effective and compatible cleaning methods for various surface types
chemicals and their uses
cleaning equipment and its uses
work order specifications.
The following must be present and available to learners during assessment activities:
contingencies:
two requests for variations to contracts
specifications:
company policies and procedures relating to developing quotations
costing information, including costs for human resources and equipment required to meet client requirements
physical conditions:
two cleaning work sites to assess
relationship with client:
client consultation required.
Timeframe:
according to workplace requirements.
Assessor requirements
As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.